Orders
How do I track my package?
Once your order leaves the warehouse, you will receive an email containing your tracking information, allowing you to follow its journey every step of the way!
My package has not arrived? What do I do?
Please contact FedEx or UPS first, as it is their responsibility to deliver the package to the consignee. Once an order departs from our warehouse, a tracking number and shipping details are promptly emailed to the customer. After communicating with ...
Order cancellations
After placing an order, you will have until 9:00 AM MST the following business day to make any changes. After this time period, your order may be fulfilled and sent out before any changes or cancellations can be accommodated.
Do you offer local pickup?
Sugarlash PRO, provides local pick-up! Please ensure to choose this option during your checkout. Pickup times are between 9:30AM MST - 3:00 PM MDT Monday - Friday. Please arrive to the back door to pick up your order! Once your order has been ...
PO BOXES
We do not deliver to P.O. boxes. All our packages must be delivered to a physical address to ensure our products reach our customers safely, protecting them from spoiling.
How long does shipping take within Canada?
Shipping within Canada typically takes 1-2 business days once it leaves our warehouse. Please check your tracking information for further details.
Can I use more than one discount code?
Our system will only allow you to use one discount code per transaction. This includes the use of Loyalty points, Promotional codes, and Sale codes.
Can you waive my signature?
Sugarlash PRO does not require a signature upon delivery. However, please ensure you are available to receive your package, as leaving products in temperatures can cause them to spoil. Please note, all responsibility lies with the user in the event ...
How long does shipping take to the USA?
Shipping to the United States typically takes 1-2 business days once it leaves our warehouse. Please check your tracking information for further details.