My package has not arrived? What do I do?
Please contact FedEx or UPS first, as it is their responsibility to deliver the package to the consignee. Once an order departs from our warehouse, a tracking number and shipping details are promptly emailed to the customer. After communicating with the shipping company, if you require additional assistance, please reach out to info@sugarlashpro.com. We will gladly assist in opening an investigation with the delivery company. The investigation process typically spans 1-8 business days.
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How do I track my package?
Once your order leaves the warehouse, you will receive an email containing your tracking information, allowing you to follow its journey every step of the way!
Can you waive my signature?
Sugarlash PRO does not require a signature upon delivery. However, please ensure you are available to receive your package, as leaving products in temperatures can cause them to spoil. Please note, all responsibility lies with the user in the event ...
Do you offer local pickup?
Sugarlash PRO, provides local pick-up! Please ensure to choose this option during your checkout. Pickup times are between 9:30AM MST - 3:00 PM MDT Monday - Friday. Please arrive to the back door to pick up your order! Once your order has been ...
PO BOXES
We do not deliver to P.O. boxes. All our packages must be delivered to a physical address to ensure our products reach our customers safely, protecting them from spoiling.