How do I track my package?
Once your order leaves the warehouse, you will receive an email containing your tracking information, allowing you to follow its journey every step of the way!
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My package has not arrived? What do I do?
Please contact FedEx or UPS first, as it is their responsibility to deliver the package to the consignee. Once an order departs from our warehouse, a tracking number and shipping details are promptly emailed to the customer. After communicating with ...
Can you waive my signature?
Sugarlash PRO does not require a signature upon delivery. However, please ensure you are available to receive your package, as leaving products in temperatures can cause them to spoil. Please note, all responsibility lies with the user in the event ...
Do you offer local pickup?
Sugarlash PRO, provides local pick-up! Please ensure to choose this option during your checkout. Pickup times are between 9:30AM MST - 3:00 PM MDT Monday - Friday. Please arrive to the back door to pick up your order! Once your order has been ...
How long does shipping take to the USA?
Shipping to the United States typically takes 1-2 business days once it leaves our warehouse. Please check your tracking information for further details.
How long does shipping take within Canada?
Shipping within Canada typically takes 1-2 business days once it leaves our warehouse. Please check your tracking information for further details.