Order cancellations​

Order cancellations​

After placing an order, you will have until 9:00 AM MST the following business day to make any changes. After this time period, your order may be fulfilled and sent out before any changes or cancellations can be accommodated.

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    • Do you offer local pickup?

      Sugarlash PRO, provides local pick-up! Please ensure to choose this option during your checkout. Pickup times are between 9:30AM MST - 3:00 PM MDT Monday - Friday. Please arrive to the back door to pick up your order! Once your order has been ...

    • How do I track my package?

      Once your order leaves the warehouse, you will receive an email containing your tracking information, allowing you to follow its journey every step of the way!

    • My package has not arrived? What do I do?

      Please contact FedEx or UPS first, as it is their responsibility to deliver the package to the consignee. Once an order departs from our warehouse, a tracking number and shipping details are promptly emailed to the customer. After communicating with ...

    • What is your return policy?

      Sugarlash PRO™ requires notification by email within ten (10) days of receiving your merchandise for any exchange requests. Orders over ten (10) days old are non-returnable. All items eligible for return must be sent back within thirty (30) days of ...

    • Do you offer free samples?

      We do not offer samples. However, if you create an account on our website, sugarlashpro.com, you will gain access to all our products at wholesale prices. Additionally, we provide free shipping on orders over $150.