Sugarlash PRO™ requires notification by email within ten (10) days of receiving your merchandise for any exchange requests. Orders over ten (10) days old are non-returnable. All items eligible for return must be sent back within thirty (30) days of receipt, unopened, and in the original packaging. We do not accept return requests for opened products based on personal preference.

Upon inspection of the returned items, you will receive Lash Cash Credit on your Sugarlash PRO™ account or be eligible for an exchange, subject to customer service discretion. No exchange will be accepted without prior authorization. Please note that Sugarlash PRO™ does not offer refunds.

Customers are responsible for return shipping fees. In cases where a return results from our error, we will provide a return label. However, if a shipment is returned due to an incorrect address (e.g., omission of a building or suite number) or an oversight on the purchaser's part (errors in the selected product(s)), shipping and handling fees will apply.