SugarlashPRO must be notified by mail within ten (10) business days of receipt of your merchandise to grant an exchange. Orders over ten (10) days old are non-returnable or refundable. Return shipping fees apply on exchanges. Once your item has been inspected, you will be refunded for the returned items on the same method of payment you purchased the order with . All items need to be returned with fourteen (14) days of receipt. No exchanges will be accepted without prior authorisation. Items MUST be unopened and in their original packaging ready for resale.