We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with the customs fees and charges, please speak to your local postal or customs office for more information. If customs fees and charges are refunded at the time of delivery, your order will be returned and you will NOT receive a refund for shipment costs. Customers have up to a maximum of 90 days that the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.